Customer Support

Once your order is loaded onto the vessel at the Port of Santos, your dedicated account manager will provide you with a Bill of Lading (B/L) number. You can use this number to track your container in real-time through our logistics portal or by contacting support directly.

All necessary S.I.F. and international health certificates are typically attached to your final export documentation packet. If you require additional copies or a specific regional certification (such as Halal), please submit a support ticket below selecting “Documentation” as your inquiry type.

JBS Aves adheres to a strict zero-defect policy. If you experience an issue with temperature control upon arrival or product specifications, please isolate the product and contact us within 48 hours of port discharge. Include photographic evidence and the container number in your support ticket.

Modifications to volume or product specifications can only be accommodated before the order enters the final packing and blast-freezing phase. Please contact your regional sales director immediately for urgent changes.